Refund policy
TidlyHome Return Policy Last updated: June 2026
We want you to love your TidlyHome order. If something isn't right, we're here to make it easy.
30-Day Return Window You have 30 days from the date of delivery to request a return. After 30 days we're unable to accept returns.
EU Cooling-Off Period Under EU consumer law, you have the right to return any item within 14 days of delivery — including opened or used items — without giving a reason. Our 30-day policy exceeds this minimum requirement.
Conditions for Return To be eligible for a return:
- Item must be in original condition (see EU Cooling-Off Period above for opened items within 14 days)
- Item must be in original packaging where possible
- Proof of purchase required
How to Start a Return Email us at support@tidlyhome.store with:
- Your order number
- The item you want to return
- Reason for return
We'll respond within 24 hours with return instructions.
Return Shipping Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect — in which case TidlyHome covers the return shipping cost in full.
Refunds Once we receive and inspect your return you'll receive an email confirmation. Approved refunds are processed within 5-7 business days back to your original payment method.
Damaged or Defective Items If your item arrives damaged or defective contact us immediately at support@tidlyhome.store with a photo of the damage. We'll send a replacement or issue a full refund at no cost to you.
Non-Returnable Items The following cannot be returned:
- Items marked as final sale
- Gift cards
- Items returned after 30 days
Business Information TidlyHome support@tidlyhome.store
Questions? Contact us at support@tidlyhome.store — we respond within 24 hours Monday to Friday.