Frequently Asked Questions

Everything you need to know. Can't find your answer? Email us at support@tidlyhome.store — we reply within 24 hours.

📦 Where do you ship to?

We ship from EU warehouses across Europe and to select destinations worldwide — including Denmark, the Nordics, Western Europe, the UK and the wider EU. Carrier and route are chosen automatically based on your delivery address.

🚚 How much does shipping cost, and is it free?

Shipping is a flat rate per destination, and free once your order passes the threshold for your region:

• Denmark: €3.95 — free over €35
• Nordics (Finland, Norway, Sweden): €4.95 — free over €35
• Western Europe (Austria, Belgium, Germany, France, Netherlands, Switzerland): €5.95 — free over €50
• Rest of Europe (incl. UK): €7.95 — free over €50
• Worldwide: €9.95 — free over €65

Prices are set in EUR; your checkout may show your local currency.

⏱️ How long does delivery take?

Estimated delivery from dispatch: Denmark 3–5 business days; Nordics 4–6; Western Europe 5–8; rest of Europe 7–12; worldwide 10–18. Orders are typically processed within 1–2 business days before dispatch. Estimates may vary during peak periods or due to customs delays.

↩️ What is your return and refund policy?

You have 30 days from delivery to request a return. Under EU consumer law you also have a 14-day cooling-off period in which you may return any item — including opened or used items — without giving a reason. Email support@tidlyhome.store with your order number, the item, and your reason, and we'll reply within 24 hours with instructions. Approved refunds are processed within 5–7 business days to your original payment method after we receive and inspect the return. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect — in which case we cover it in full.

🛡️ Do your products have a warranty?

Yes. All products carry a minimum 24-month warranty in line with Danish consumer law (Købeloven), covering manufacturing defects and faults present at the time of delivery.

🔍 How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking information. Use that link or number to follow your delivery with our trusted European carriers.

💳 What payment methods do you accept?

We accept Shop Pay, Apple Pay, Google Pay, and all major credit cards. All transactions are processed over a secure, encrypted connection.

✏️ Can I change or cancel my order?

We aim to dispatch quickly, so please contact us as soon as possible at support@tidlyhome.store if you need to change or cancel an order, and we'll do our best to help before it ships. If your order has already been dispatched, you can use our 30-day return policy (and the EU 14-day cooling-off period) once it arrives.

💬 How do I contact customer support?

Email us at support@tidlyhome.store. We're available Monday–Friday and respond to every message within 24 hours.